Outsourcing Your After Hours Needs

Posted by Tony Patterson on Jul 26, 2016 7:00:00 AM


Every business has a need and ultimately a responsibility that is rooted in their client or patient’s well being. Behind this responsibility is the cost. That price tag can sometimes be the difference of retaining and securing clientele.

Outside of knowing your business’ target market and client base, employers must take three things into account when it concerns their employees; training, scheduling and OutsourceV-HIre.jpghealth care insurance. All three has a direct relationship to cost and how that affects their specific client base. This will also determine whether you choose to outsource your after hour needs.


We can all agree that employee training is essential to any organizations success. With a firm foundation rooted in effective training each employee can be confident as he or she tackles their daily work load. When that work load spills over to afterhours it can become taxing. Do you hire someone else to handle the afterhours or do you rotate your current staff? Do you outsource?

The answer is never easy, but looking inside the numbers helps. How much are you willing to spend to train another employee? The cost of training a new employee varies greatly. In one study replacing a salaried employee may cost six to nine months salaryon average. Do the math. What are you willing to pay for after hour coverage? Can you afford to stretch you staff into after hour coverage?


Time is money; this is a saying which especially holds true in scheduling. Proper staffing is essential. Traditional business hours are a thing of the past. When looking at yourWonderWorker.jpg clients or patients needs, filling out the schedule allows you to choose a part time or full time employee.

Even when the doors are closed the phone lines are open for most businesses after hours. That is the next big question; how to best staff after hours, weekends and holidays. Whether you run a HVAC company or a medical mobile ambulance service; your customers will call when they need you. Will you be available?


We will not get political just practical. On or off the job, when you get hurt or sick, getting better is the second thing you think about; how to pay for it is the first.
Annual premiums for employee sponsored family health coverage were $17,545 in 2015. In that same period, the workers paid an average of $4,955 towards that coverage.

As a business owner one decision can make or break a quarterly report or a fiscal year. Profit is what you bring home after you take care of your clients and the people you employ to take care of your business. I am not here to tell you how to run your business but to give you options.

These three crucial components of training, scheduling and providing health care insurance for employees is at the heart of outsourcing. Outsourcing can be the difference. You will train once, give them your scheduled times of coverage and pay no additional health insurance. The right company, the right fit can allow you to sleep with confidence and rest your staff. Think about it. Ask about a free trial that is actually a free trial. Outsourcing is not a bad word.

Benjamin Franklin stated, “Don’t put off until tomorrow what you can do today.”

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