The healthcare industry is one of the fastest growing industries in this country, but it is also one of the most demanding. Burnout can be a serious issue in any medical practice. Here are the ways that employee burnout can impact your practice and how a partnership with an answering service for healthcare providers can help.
Health Care Burnout and Its Effects
According to a recent discussion paper released by the National Academy of Medicine, burnout among health care professionals is an under-recognized threat to high-quality, safe medical care. Over half of U.S. physicians experience substantial signs of burnout, and these issues increased by nine percent between 2011 and 2014. Studies of nurses also reveal high rates of burnout and depression, with rates much higher than that of the general population.
Why is healthcare burnout a problem? Some of the reasons that a practice should closely look at and address this issue include:
- Quality and safety. When burnout is present, there is a greater chance that health care providers will make mistakes, which leads to a lower quality of care and even costly liability issues.
- Patient satisfaction. Burnout is a source of depersonalized service, which is a factor in low patient satisfaction scores.
- Job dissatisfaction. When employees are not happy, there is the danger that they will reduce work efforts and could even resign abruptly, leaving a practice short-staffed.
- Health care costs. Costs will increase due to higher turnover rates, having to repeat tests, and other expenditures associated with medical errors.
- Personal consequences. Burnout is associated with higher rates of depression, substance abuse, and suicidal ideation.
How Can You Address Health Care Burnout?
The good news is that the causes of health care burnout are all something that a practice owner or manager can control. Most involve staffing issues, such as requiring staff to work longer hours than are reasonable or overburdening them with too many tasks at once. One of the best ways to address these issues is to partner with a doctors answering service.
A professional answering service that specializes in serving healthcare providers can ease some of these burdens on your practice's staff. A highly-trained call operator will answer your practice's phones at any hour of the day or night, acting as an extension of your business.
Call operators can schedule medical appointments using your own system, provide medical dispatch services, and even make appointment reminder calls which can reduce your no-show rates. Medical personnel will have more time to devote to other tasks, which can improve the quality of patient care and increase both internal and external satisfaction levels.
Get Started with a Medical Answering Service
As the U.S. healthcare industry evolves in an effort to provide the best level of care to an aging population, it must also meet the challenges faced by overburdened medical professionals. Having an environment where health care professionals are increasingly feeling burnt out will have a negative impact on patient care and satisfaction levels.
Your practice can remove some of the daily burden from its staff by partnering with a doctors answering service. Contact Answering365 now to find out more about our professional answering services for health care providers. Get our medical brochure to get started.