Sylviane Herzog

Recent Posts

5 Ways to Excel at Customer Service During the Holidays

The holiday season can be the busiest time of year for some businesses, but it also presents some unique challenges. Maintaining that same high level of customer service that both you and your clients expect of your organization can be a challenge when you are short-staffed while facing increased opportunities to earn revenue at the same time. Here are five ways your business can focus on customer service during this upcoming season and how a call answering service can help.

Health Care Burnout is Real - How Can You Address It?

The healthcare industry is one of the fastest growing industries in this country, but it is also one of the most demanding. Burnout can be a serious issue in any medical practice. Here are the ways that employee burnout can impact your practice and how a partnership with an answering service for healthcare providers can help. 

How Can Technology Benefit Your Property Management Business?

A successful property management company doesn't stay stuck in the past but rather innovates to make life easier for its clients, tenants, and business partners. While you may not want to adopt every new trend, there are several ways you can leverage technology to help your business. Here are several examples, including the use of a call answering system.

Legal Practice Management: 5 Areas Where Lawyers Should Consider Outsourcing

Whether you are a startup solo practitioner or a member of a large law firm that loves to pinch pennies, you may be reluctant to ask for help. Since you didn't go to law school to become an expert filer, biller, or receptionist, it may not make sense to handle some of these administrative tasks in-house. Here are several areas that your law firm should consider outsourcing, including the use of a lawyers answering service.

Why Empathy on the Phone is Essential for a Medical Practice

When patients call a physician's office, they are generally not at their best. They do, however, expect that you will be attentive, caring, and compassionate in your interactions with them. This can be a tall order when you are pulled in many different directions. Here are some reasons why empathy on the phone is vital, some healthcare phone tips, and the ways that a doctors answering service can make this easier for your staff and patients.

Why Customer Service is Vital for Any Medical Practice

Too many medical practices make the mistake of believing that the only thing that matters is the health of their patients. While this is essential and the reason they come to you, there are other elements to patient care, namely, attention and compassion. Here is why customer service is vital for a medical practice and the ways that partnering with a doctors answering service can help. 

How a Call Answering Service Can Help Your PMC Manage Risk

A profitable and successful property needs to be run like a well-oiled machine. When it's not, one potential issue is the exposure to a variety of risks. Here are some of the risks that your PMC faces each day and the ways that partnering with a call answering service can help you manage and reduce some of those risks. 

How a Lawyers Answering Service Can Help You "Sell" Your Legal Services

While a lawyer doesn't study the law and sit for the bar exam to become a salesperson, clients are necessary to make a practice thrive and grow. Fortunately, you don't have to do everything on your own. Here are some of the best ways to sell your legal services and how a lawyers answering service can help.

Is Your Medical Practice Prepared to Cater to Baby Boomers?

Baby Boomers are now the fastest-growing segment of older Americans, which means they are the largest group looking for ongoing health care services. Different generations have different demands of service providers, and it would be a mistake to treat everyone the same. Here is how you can cater to this group as well as the ways that a doctors answering service can help.

How a Doctors Answering Service Can Make Life Easier for a Medical Practice Manager

Medical practice managers wear many hats. They might have to deal with appointments, billing, and staffing issues simultaneously. While the bottom line and efficiency of the business are important, patient care and their satisfaction are priorities. Here are the ways a doctors answering service can make life easier for your medical practice manager.