Gerardo Espinosa

Recent Posts

6 Gifts for Call Center Agents

The call center agents at your professional call answering service work around the clock to deliver the highest level of service. Fortunately, they work in shifts, so they're always well-rested and ready to provide efficient and friendly service to every caller whether for a medical provider, law office, or other busy enterprises.

How a Medical Answering Service Can Help Your Practice Screen Burdensome Calls

As a health care provider, you want and need to take calls from patients and their loved ones. But other calls come into your office that may not be as welcome. Many solicitors call medical offices at inconvenient times, which can compromise the service you wish to provide to patients. Here are the ways that a medical answering service can help screen these types of calls. 

Are You Paying Attention to the Culture in Your Property Management Company?

It may be behind the scenes, but the culture that you foster in your property management business will have a significant impact on client and tenant relations. Having the right people on your team is a good start, as is building strong alliances with partners who will help you serve clients. Here is what you need to know about culture and the way a professional answering service can help.

An Entrepreneur's Guide to Choosing a Call Answering Service

You have a winning idea and plan for a business but need some help. You've realized that you can't do it all and your business contacts and leads need to be able to reach you so that you can make this new venture work. Partnering with a call answering service is the right move, but you have many options for services. Here is some information about using these services as a startup and leveraging their benefits. 

How Does Your Medical Practice Deal With Appointment Scheduling Issues?

A majority of phone calls that come into most medical offices deal with calendar issues. In other words, patients want to schedule an appointment, re-schedule one, or even cancel their visit. The way that their requests are met over the phone can influence their level of satisfaction with your services. Since each patient should be treated with kindness and respect even when your office is overwhelmed, it might be time to think about using a medical answering service to give you a hand. 

A Virtual Receptionist vs. Hired Receptionist for Your Medical Practice

If you own or manage a medical practice, you may be unsure about the difference between using a receptionist that you hire in-house versus a virtual one. Don't they do the same thing? Will one cost more than the other? Here is a rundown of the similarities and differences between the two as well as the ways that partnering with a medical answering service can benefit your business. 

Is Gen Z Influencing the Way That Your Property Management Business Operates?

A new generation of renters has emerged, and they are clear about their preferences. While some mirror those of Millennials, there are a few stark differences. Here is what you need to know about doing business with Gen Z in the rental market as well as the ways that a professional answering service can help your property management company. 

4 Ways to Boost Your Small Business Income

All businesses, particularly those classified as small businesses, need to turn a profit to survive and grow. Here are four ways that your company can boost its income and the role that a call answering service can have in helping you achieve some of these goals.

When Is It Time to Add Staff to Your Medical Practice and When Should You Outsource?

Health care providers may be tempted to handle all aspects of running a practice in-house, but this may not be the most efficient or cost-effective choice. When it comes to providing the highest level of patient care at the best price, it often pays to get some help in a few key areas. Outsourcing things such as billing and your phones to a medical answering service can provide some surprising benefits. 

Why Your Medical Practice Should Consider a Paperless Approach to Doing Business

Going paperless was sort of an inconvenient and faddish thing that businesses began doing over a decade ago and it didn't always make sense. Things have changed, and it might be time for your healthcare practice to consider saving some trees for a variety of reasons. Fortunately, partnering with a medical answering service aligns with these choices.