The Must-Have Metrics a Call Answering Service Should Use to Measure Success

Successful businesses have measurements in place to benchmark goals and achievements. They need quantifiable ways to determine performance. A call answering service is no different. Deciding to hire a professional answering service is a wise move for both a business and its clients. It is possible to select a quality answering service that will to help you grow the business.  

Why Medical Answering Services Need to be HIPAA Compliant

Owning or managing a physician's office or other healthcare service requires long hours and a strong commitment to patient care. While it's an excellent idea to enlist the services of a medical answering service, it's important to understand that not all services are the same. In fact, choosing the wrong service could get your business in trouble if your patients' privacy and rights aren't protected according to federal law. Here is why a medical answering service must be 100% HIPAA-compliant.

How a Physicians Answering Service Can Help You Develop Patient Loyalty

If you own or manage a medical business, you know firsthand that acquiring new patients can be a challenge. The medical industry is competitive, so it's more important than ever that providers invest the time and energy into building long-term trust and loyalty with their existing patients. You can treat your patients well in most respects, but if you fail them on a customer service level, there's a good chance that they will leave and never return. Here are reasons why patient loyalty is so important as well as three ways that a physicians' answering service can help your business develop patient loyalty.

Is Your Business Keeping Pace With Changing Technology Trends?

We've been living in the Information Age for decades, which means that our economy has shifted to one that is more tech-based versus than industrial. While this might seem obvious on the surface, only the most successful businesses have learned that embracing the latest tech innovations is the best way to grow a business. Tech can help a company provide top-level customer service, become more efficient, and boost profits. Here are several ways that your business can incorporate changing technology trends to promote success, including hiring a call answering service.

Answering365 Receives 2017 ATSI Award of Excellence

When you partner with a professional answering service for your business, you want to make sure that you are getting the best. Some companies talk a good game with slick advertising but fail to deliver once you've decided to use their services. One way to make sure that you are choosing the right company is to see if they've won any awards or been recognized for exactly the sort of services that you are asking them to provide. In the teleservices industry, clients can see if the company is both a member of the Association of TeleServices International (ATSI) and has ever been one of their top award winners.

5 Reasons Solo Law Practices Need a Live Answering Service

Attorneys are busier than the average professional. They rely on constant and consistent communication for the success of their cases as well as the growth of their business. When an attorney runs a solo practice, managing time and resources can be a challenge. Here are five reasons why a solo law practice should use a live answering service to manage and grow its business.

What Your Law Firm Can Learn About Customer Service from Other Companies

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Law firms today operate in both a busy and competitive environment. If your firm wants to attract and retain the best clients, you'll have to figure out how to deliver the highest level of customer service. In some cases, the changes required will be quite simple. Here is what your law firm can learn about top notch client service from the experiences of other companies.

For Legal Firms, It Pays to Get the Little Things Right

If you manage or run a legal practice, you know that it is both competitive and a lot of work. The typical lawyer works anywhere from 60 to 70 hours per week, and it could be even higher if you are a sole practitioner. Client service can make or break a law firm as those who excel at delivering value will both sign and retain the most clients. Here are just three ways that your legal firm can focus on client service with some small adjustments to your business.

How the Golden Rule Can Guide Your Law Firm's Customer Service

We've probably all heard of The Golden Rule - "Do unto others as you would have them do unto you." But, have you considered how that simple practice might help your law firm? The legal profession is competitive and can sometimes be impersonal. One of the best ways to make a difference for both your client and your practice is to add extra focus on the service aspect of your business. Here are four ways that you can apply the Golden Rule to increase client satisfaction.

Why Law Firms Need Superior Communication

As you trudged your way through your undergraduate degree and then law school, you undoubtedly learned the importance of paying attention to details. Miss one simple step and it could affect your performance or even your passing grade. Now that you're an attorney, that same attention to detail translates into your work. Not only do you need to apply your detail-oriented skills to your cases, but also to your interaction with clients.