The holiday season can be such a challenge for medical providers. As a physician or practice owner, your goal is to provide the highest level of patient care possible, but you also have to balance that with serving the needs of your staff. Your employees work hard year-round and look forward to some time off with their loved ones at the end of the year, yet your patients may need more help than ever during this time. One of the best ways to strike this balance is to partner with a physicians answering service.
When was the last time you received a phone call from an upset patient? Chances are it wasn't in the too distant past. Even the best medical practice can't please everyone. When patients become angry or dissatisfied with their care, they're probably going to let you know as well as a few other people. According to the Harvard Business Review,
48% of customers who have negative experiences will tell ten or more people about it.
Provided you are one of those ten, here are several ways to diffuse those calls and how the call operators from a doctors answering service can help.
If your business is in the healthcare industry and you use a call center to answer your phones, you'll need to exercise caution. As you know, all medical businesses in this country have strict requirements under HIPAA that are meant to protect a patient's rights and privacy. These regulations also apply to services that your company uses, such as a medical answering service. Failure to comply could put your business in jeopardy. Here are just five ways that you can tell if your physician's answering service isn't HIPAA compliant.
Each member of your legal staff is valuable and plays an important role in serving clients. It can be a challenge for any size legal firm to perform the many duties necessary in this busy and dynamic business. You may have someone at the front of your office to greet clients, but their job is interrupted by ringing telephones or other pressing tasks. A virtual receptionist can relieve some of that burden and provide your firm with some valuable services. Here are five of those services that can help you better serve clients while also streamlining your business.
Mother Nature isn't always nurturing. We have been getting a firsthand taste at some of the effects that major natural disasters can have on our homes, businesses, and daily lives. From fires to earthquakes, to major hurricanes and floods, you need to be able to communicate when disaster strikes. This is particularly the case for your business for the sake of your employees and clients. If you are using a call answering service, here is how you can tell if they are prepared to help you in the event of an emergency.
Effective communication is key to providing the most successful healthcare experience. That communication usually begins from the first point of contact with a potential patient who needs an appointment. The reality is that many medical offices are either understaffed or don't have a medical staff professionally trained in patient communication. Here are some tips for training medical staff in patient communication as well as how a physician answering service can help your business.
Is your company searching for ways to improve its customer satisfaction rates? According to a survey by RightNow, 89% of customers have stopped doing business with a company after a bad service experience. If poor service is costing your company that much business, just imagine the effect that it is having on your bottom line. The good news is that there is one simple thing your company can do to improve both its customer satisfaction and bottom line. Here are six ways that a call answering service can help.
ATTORNEYS NEED INSURANCE TOO
Insurance and an attorney are two things most people have access to, but hope to never use. An attorney is your insurance for life’s legal problems. An attorney needs insurance just like the rest of us. Simply stated; a professional answering service is an attorney’s insurance policy.
Whether you have an office full of attorney’s, paralegals and secretaries or you are a one attorney law firm, the need for a answering service is essential for three reasons; bilingual lead capture, availability and credibility.