Whether your law practice is well-established or just getting off the ground, you realize what a challenge it can be to manage daily operations on top of the business of practicing law. Every successful business understands that time is money, but so is client satisfaction.
Mother Nature isn't always nurturing. We have been getting a firsthand taste at some of the effects that major natural disasters can have on our homes, businesses, and daily lives. From fires to earthquakes, to major hurricanes and floods, you need to be able to communicate when disaster strikes. This is particularly the case for your business for the sake of your employees and clients. If you are using a call answering service, here is how you can tell if they are prepared to help you in the event of an emergency.
Is your company searching for ways to improve its customer satisfaction rates? According to a survey by RightNow, 89% of customers have stopped doing business with a company after a bad service experience. If poor service is costing your company that much business, just imagine the effect that it is having on your bottom line. The good news is that there is one simple thing your company can do to improve both its customer satisfaction and bottom line. Here are six ways that a call answering service can help.
ATTORNEYS NEED INSURANCE TOO
Insurance and an attorney are two things most people have access to, but hope to never use. An attorney is your insurance for life’s legal problems. An attorney needs insurance just like the rest of us. Simply stated; a professional answering service is an attorney’s insurance policy.
Whether you have an office full of attorney’s, paralegals and secretaries or you are a one attorney law firm, the need for a answering service is essential for three reasons; bilingual lead capture, availability and credibility.
Have you ever considered how the tone of voice might impact your bottom line? Owning and operating a business is hard work. You might be faced with a variety of challenges each day and may not be at the top of your game every time you pick up the phone. Here is some background information on why the tone of voice is so important to your business' success and how a professional answering service can help.
By now you are probably familiar with the term the "Internet of Things" (IoT), but may not be entirely sure what it means or how it impacts your business. This technology not only has the potential to influence how you work, but it can also make it easier for your company to operate and grow. If you've hired a business answering service, you should be realizing a number of benefits. Here are several ways that the internet of things impacts and improves your company's professional answering service.
Owning and running a business is difficult on the best of days. Too many business owners believe that they have to do everything themselves, which can be expensive and can stifle growth. In truth, there's only so much that you can do single-handedly and still take care of your customers. Getting help in some key areas is one of the best ways to up your game and grow your business long-term. Here are five ways that a call answering service can help you achieve these goals, even when your company's managers are asleep.
Any company that wants to grow and prosper understands that customer service must come first. Answering and responding to your business' phone calls are a large part of how you connect with clients who might want to hire your company, get an update, or even lodge a complaint. Your organization might have a strong in-house team that is dedicated to serving your clients, but is answering the phone the best use of their time and resources? Here are several differences between using a professional call answering service versus onsite employees to answer your company's phones.
If you're trying to read this article while scanning your email and playing back last night's voicemail messages, you aren't multitasking. The fact is that you're attempting to do three things at once and not giving any of the items the attention they deserve. Multitasking as a sound business practice is a fallacy. Here is why multitasking doesn't always work when running a small business and why using a professional answering service can help prioritize some of the tasks you have to handle.
When a potential client needs legal representation, they generally understand that not all law firms are the same. Some attorneys distinguish themselves based on their track record, but even an exceptional record in the courtroom isn't enough to attract and retain top clients today. If you want your firm to be the best in a crowded field, you need to deliver top-quality service. Here are three ways that you can raise your law firm's standards and improve your bottom line.