A majority of phone calls that come into most medical offices deal with calendar issues. In other words, patients want to schedule an appointment, re-schedule one, or even cancel their visit. The way that their requests are met over the phone can influence their level of satisfaction with your services. Since each patient should be treated with kindness and respect even when your office is overwhelmed, it might be time to think about using a medical answering service to give you a hand.
Too many medical practices make the mistake of believing that the only thing that matters is the health of their patients. While this is essential and the reason they come to you, there are other elements to patient care, namely, attention and compassion. Here is why customer service is vital for a medical practice and the ways that partnering with a doctors answering service can help.
If you own or manage a medical practice, you may be unsure about the difference between using a receptionist that you hire in-house versus a virtual one. Don't they do the same thing? Will one cost more than the other? Here is a rundown of the similarities and differences between the two as well as the ways that partnering with a medical answering service can benefit your business.
Baby Boomers are now the fastest-growing segment of older Americans, which means they are the largest group looking for ongoing health care services. Different generations have different demands of service providers, and it would be a mistake to treat everyone the same. Here is how you can cater to this group as well as the ways that a doctors answering service can help.
Health care providers may be tempted to handle all aspects of running a practice in-house, but this may not be the most efficient or cost-effective choice. When it comes to providing the highest level of patient care at the best price, it often pays to get some help in a few key areas. Outsourcing things such as billing and your phones to a medical answering service can provide some surprising benefits.
The front office staff at your medical practice have to juggle checking patients in and out as well as dealing with a ringing telephone. If it is busy enough, mistakes can be commonplace. Here are several appointment schedule mistakes to avoid and the ways that a medical answering service can ensure that these don't happen.
Profits may be an important element in the success of your medical practice, but that revenue won't materialize if patients aren't receiving the care they need. Here is what it takes to become a more patient-centered provider and the ways that a physician answering service can help.
When you partner with a medical answering service, you are providing more value to your patients. But, what about the ones who have English as a second language or who are only fluent in Spanish? In 2015, there were an estimated 54 million Hispanic people in the U.S., and this country currently has more Spanish-speakers than Spain! Here are five reasons why your medical office should also use a bilingual answering service.
Your medical office's phones are one of your business' major operational issues. A common solution for some offices is to simply add more staff and technology to handle calls, but this brings additional challenges. Ringing phones are not only a distraction to office staff, but you also need to deal with emergency calls around the clock, which can't be handled in-house. Here is how a physician's answering service can help with those urgent calls.
Good medical care requires effective communication between the provider and their patients. When we are talking about communication from a hospital, things become more complex. Patients that receive treatment in hospitals pass through many different departments and may have a variety of medical providers. Not only do patients need information about their care, but they may also need help with administrative matters. This must all take place under the umbrella of regulations that protect a patient's privacy. Here are just five ways that a hospital can improve its communication and how medical answering services can help.