The front office staff at your medical practice have to juggle checking patients in and out as well as dealing with a ringing telephone. If it is busy enough, mistakes can be commonplace. Here are several appointment schedule mistakes to avoid and the ways that a medical answering service can ensure that these don't happen.
Profits may be an important element in the success of your medical practice, but that revenue won't materialize if patients aren't receiving the care they need. Here is what it takes to become a more patient-centered provider and the ways that a physician answering service can help.
When you partner with a medical answering service, you are providing more value to your patients. But, what about the ones who have English as a second language or who are only fluent in Spanish? In 2015, there were an estimated 54 million Hispanic people in the U.S., and this country currently has more Spanish-speakers than Spain! Here are five reasons why your medical office should also use a bilingual answering service.
Your medical office's phones are one of your business' major operational issues. A common solution for some offices is to simply add more staff and technology to handle calls, but this brings additional challenges. Ringing phones are not only a distraction to office staff, but you also need to deal with emergency calls around the clock, which can't be handled in-house. Here is how a physician's answering service can help with those urgent calls.
Good medical care requires effective communication between the provider and their patients. When we are talking about communication from a hospital, things become more complex. Patients that receive treatment in hospitals pass through many different departments and may have a variety of medical providers. Not only do patients need information about their care, but they may also need help with administrative matters. This must all take place under the umbrella of regulations that protect a patient's privacy. Here are just five ways that a hospital can improve its communication and how medical answering services can help.
As a medical office, you probably work hard to run your business as efficiently as possible and provide the highest level of care to each patient. When you come into the office in the morning, there is probably a blinking light waiting, with a backlog of patient messages to be handled before you even open your doors for the day. What many don't realize, however, are the number of patients who hang up and simply don't leave a message, which could be putting your business in jeopardy.
Owning, running, or managing a successful medical practice today is a difficult task. Not only is the market more competitive, but patients have also come to expect more from their providers. It's no longer enough to turn off the telephones at night or during lunch hours, or even to use a generic answering service asking callers to "call back" during regular office hours. The most successful medical providers use a medical call center that offers specialized services for physicians and their patients.
Dedicated agents at a medical call center can make a difference for your practice.