5 Reasons Why Your Medical Business Needs a Bilingual Answering Service

When you partner with a medical answering service, you are providing more value to your patients. But, what about the ones who have English as a second language or who are only fluent in Spanish? In 2015, there were an estimated 54 million Hispanic people in the U.S., and this country currently has more Spanish-speakers than Spain! Here are five reasons why your medical office should also use a bilingual answering service.

5 Requirements of the Top Medical Answering Services

Getting help with your practice's phones is an excellent decision, but the truth is that not all medical answering services are the same. Here are several requirements that you should look for as a minimum for any physicians answering service.

How a Doctor's Answering Service Can Boost Your Practice's Reputation

A physician's reputation takes time to build and can be lost quickly with just a few negative reviews. When someone needs medical care, they generally want the best physician available. According to a BrightLocal survey, 47% of consumers believe that a physician's reputation matters and 85% of consumers trust online reviews as much as a personal recommendation. 

Will Automation Replace Medical Answering Services?

When you own or run a medical office, you may be tempted to automate some of your functions to save time and money. Advances in technology certainly make this possible, but it may not be the best idea to have an automated system handle all of your business functions. 

Grow Your Practice This Year by Partnering with a Doctors Answering Service

Another year has come and gone, and many businesses take the opportunity at the start of a new year to set goals and make plans. Most goals involve business growth in some form, and two ways to accomplish this are to cut costs and boost revenue. Here is how your practice can achieve its growth goals in the coming year by partnering with a doctors answering service.

Tips for Boosting Morale in Your Medical Office

Medical offices can be high-stress environments with many demands. Not only are happy employees more productive, but they are also more engaged with their environment which is critical in a healthcare setting. 

How a Call Overflow Answering Service Can Help Your Medical Practice

You may adore your medical practice's front office staff or receptionist, but they may not always be able to handle heavy call volume along with the demands of a busy office. When patients call your office number, they are generally looking for help with their issues sooner rather than later. One patient satisfaction survey found that the primary area medical offices struggle with is delivering timely information and appointments to their patients. Here are the ways that a call overflow answering service can help your medical practice better communicate with patients and deliver a higher standard of care.

How Medical Answering Services Can Improve Patient Care Coordination

When a patient needs medical care, there is always some degree of coordination involved. How much coordination is necessary depends on factors such as the patient's condition and their medical coverage. Various arrangements might be required between a provider and the patient, the insurer, and a provider, or even two different providers. 

How Your Practice Can Budget for Medical Answering Services

Some medical practices remain on a tight budget to control costs. Even though partnering with a professional answering service might be the best idea for your patients and the growth of your business, you might think that you can't make it work because of finances. Here is why using medical answering services makes sense and some ways to find room in the budget for this affordable service.

How a Physicians Answering Service Can Help Your Practice This Holiday Season

The holiday season can be such a challenge for medical providers. As a physician or practice owner, your goal is to provide the highest level of patient care possible, but you also have to balance that with serving the needs of your staff. Your employees work hard year-round and look forward to some time off with their loved ones at the end of the year, yet your patients may need more help than ever during this time. One of the best ways to strike this balance is to partner with a physicians answering service.