Managing a healthcare practice, whether a clinic or medical office, is challenging. Not only is your office busy with patients waiting to be treated, but you also have a mountain of data and administrative duties to handle. You might think that a physician's answering service is only necessary when your office is closed, but there are many reasons why these services benefit your business when used around the clock. One benefit of using a daytime medical answering service is that it can help you cut costs.
If your medical practice isn't taking steps to serve the rapidly expanding market in your area, there's a good chance that you are missing out on a significant portion of the available business. There are now more than 30 million people living in the United States whose primary language is other than English. The largest group of these speaks Spanish, a growing segment of the population. Here are five ways that having a bilingual answering service can help your business and set you apart from the competition.
Physician's offices that don't have a way to take after hours calls are doing their patients a disservice. Patients trust your office for the medical needs, which at times might be urgent. If they call your office with a question or concern outside of your normal office hours, few will be happy to hear a recorded message on the other end of the line. Telephone triage requires someone to speak to a patient to determine whether or not they need immediate care or should receive a call back from the physician. Here are some reasons why your answering machine can't provide this service and why a live answering service is a better choice.
If you own or manage a medical business, you know firsthand that acquiring new patients can be a challenge. The medical industry is competitive, so it's more important than ever that providers invest the time and energy into building long-term trust and loyalty with their existing patients. You can treat your patients well in most respects, but if you fail them on a customer service level, there's a good chance that they will leave and never return. Here are reasons why patient loyalty is so important as well as three ways that a physicians' answering service can help your business develop patient loyalty.
When you are running a small doctor's office, it might not make sense to handle all of your business functions in-house. The truth is that the main focus of your business is to serve patients and provide them with the best care possible. Having to hire full or even part-time employees to handle certain tasks might take away from the attention that you can give to patients. It also might cut into your organization's bottom line results. Here are some of the top tasks that small doctor's offices choose to outsource.
Does your company spend a lot of time answering routine questions over the telephone? Both current and potential clients might call your business number with a variety of questions that you're happy to answer, but that also take time out of your busy schedule. Here are some of the ways that a professional call answering service can help you better serve those customers while allowing your business to grow at the same time.
One of the goals of an outpatient surgery center is to efficiently serve the needs of patients while delivering the highest quality of care. This type of business must not only have capable hands in the operating room, but also at all levels of support. Each day at a surgery center is filled with activity, as patients check-in, have their procedures, and are then discharged. One way to boost both productivity and service is to use a surgery center answering service. Here are the qualities and services to put at the top of your list as you search for the best elective surgery answering service.