The healthcare industry is one of the fastest growing industries in this country, but it is also one of the most demanding. Burnout can be a serious issue in any medical practice. Here are the ways that employee burnout can impact your practice and how a partnership with a doctors answering service can help.
As a health care provider, you want and need to take calls from patients and their loved ones. But other calls come into your office that may not be as welcome. Many solicitors call medical offices at inconvenient times, which can compromise the service you wish to provide to patients. Here are the ways that a medical answering service can help screen these types of calls.
When patients call a physician's office, they are generally not at their best. They do, however, expect that you will be attentive, caring, and compassionate in your interactions with them. This can be a tall order when you are pulled in many different directions. Here are some reasons why empathy on the phone is vital, some healthcare phone tips, and the ways that a doctors answering service can make this easier for your staff and patients.
Medical practice managers wear many hats. They might have to deal with appointments, billing, and staffing issues simultaneously. While the bottom line and efficiency of the business are important, patient care and their satisfaction are priorities. Here are the ways a doctors answering service can make life easier for your medical practice manager.
Going paperless was sort of an inconvenient and faddish thing that businesses began doing over a decade ago and it didn't always make sense. Things have changed, and it might be time for your healthcare practice to consider saving some trees for a variety of reasons. Fortunately, partnering with a medical answering service aligns with these choices.
Cost Effectiveness of Live Service and Automation
One of the most significant ways patients formulate opinions about the quality of their care is through their interactions with doctors’ via the telephone.
While automation seems to have permeated every aspect of our society today, including the physician’s office, according to market surveys, callers are more likely to do business when a live person answers the phone.
A common complaint among many patients is that they feel like a number to their health care provider or are not being given enough attention. While you may be stretched thin in some places, you can improve both, patient care in the office and overall satisfaction with your services by partnering with a medical answering service.
Many healthcare providers are now choosing to get real-time messages from their answering service partner via text or email. If those messages aren't sent using a secure transmission method, they could jeopardize patient privacy and even violate HIPAA laws. Here is information about those laws and the importance of using a medical answering service that protects your patient's information.
As if practicing medicine wasn't a big enough challenge, you're also faced with running a business if you own or manage a medical practice. Since most physicians and nurses didn't go to school to become telecommunications experts, there's a good argument for partnering with medical answering services. Here are six ways that a doctors answering service can help your medical practice.
Medical malpractice can be a costly burden on your practice, particularly when it could have been avoided. One study revealed that the cost of medical malpractice in the U.S. was around $55.6 billion per year. There are many examples of patients not getting the timely care they need from providers, which resulted in both negative health outcomes and some costly malpractice cases. Here is how using a reputable physician's answering service can help prevent these tragedies and disprove frivolous claims.