Medical practice managers wear many hats. They might have to deal with appointments, billing, and staffing issues simultaneously. While the bottom line and efficiency of the business are important, patient care and their satisfaction are priorities. Here are the ways a doctors answering service can make life easier for your medical practice manager.
Going paperless was sort of an inconvenient and faddish thing that businesses began doing over a decade ago and it didn't always make sense. Things have changed, and it might be time for your healthcare practice to consider saving some trees for a variety of reasons. Fortunately, partnering with a medical answering service aligns with these choices.
Cost Effectiveness of Live Service and Automation
One of the most significant ways patients formulate opinions about the quality of their care is through their interactions with doctors’ via the telephone.
While automation seems to have permeated every aspect of our society today, including the physician’s office, according to market surveys, callers are more likely to do business when a live person answers the phone.
A common complaint among many patients is that they feel like a number to their health care provider or are not being given enough attention. While you may be stretched thin in some places, you can improve both, patient care in the office and overall satisfaction with your services by partnering with a medical answering service.
Many healthcare providers are now choosing to get real-time messages from their answering service partner via text or email. If those messages aren't sent using a secure transmission method, they could jeopardize patient privacy and even violate HIPAA laws. Here is information about those laws and the importance of using a medical answering service that protects your patient's information.
As if practicing medicine wasn't a big enough challenge, you're also faced with running a business if you own or manage a medical practice. Since most physicians and nurses didn't go to school to become telecommunications experts, there's a good argument for partnering with medical answering services. Here are six ways that a doctors answering service can help your medical practice.
Medical malpractice can be a costly burden on your practice, particularly when it could have been avoided. One study revealed that the cost of medical malpractice in the U.S. was around $55.6 billion per year. There are many examples of patients not getting the timely care they need from providers, which resulted in both negative health outcomes and some costly malpractice cases. Here is how using a reputable physician's answering service can help prevent these tragedies and disprove frivolous claims.
When you partner with a medical answering service, you are providing more value to your patients. But, what about the ones who have English as a second language or who are only fluent in Spanish? In 2015, there were an estimated 54 million Hispanic people in the U.S., and this country currently has more Spanish-speakers than Spain! Here are five reasons why your medical office should also use a bilingual answering service.
A physician's reputation takes time to build and can be lost quickly with just a few negative reviews. When someone needs medical care, they generally want the best physician available. According to a BrightLocal survey, 47% of consumers believe that a physician's reputation matters and 85% of consumers trust online reviews as much as a personal recommendation.