Why Choose Secure Email and Text Messaging From Your Medical Answering Service

Many healthcare providers are now choosing to get real-time messages from their answering service partner via text or email. If those messages aren't sent using a secure transmission method, they could jeopardize patient privacy and even violate HIPAA laws. Here is information about those laws and the importance of using a medical answering service that protects your patient's information.

6 Ways an Answering Service Can Help Your Medical Practice

As if practicing medicine wasn't a big enough challenge, you're also faced with running a business if you own or manage a medical practice. Since most physicians and nurses didn't go to school to become telecommunications experts, there's a good argument for partnering with medical answering services. Here are six ways that a doctors answering service can help your medical practice.

Avoid Costly Medical Malpractice Claims by Using a Reputable Physicians Answering Service

Medical malpractice can be a costly burden on your practice, particularly when it could have been avoided. One study revealed that the cost of medical malpractice in the U.S. was around $55.6 billion per year. There are many examples of patients not getting the timely care they need from providers, which resulted in both negative health outcomes and some costly malpractice cases. Here is how using a reputable physician's answering service can help prevent these tragedies and disprove frivolous claims. 

5 Reasons Why Your Medical Business Needs a Bilingual Answering Service

When you partner with a medical answering service, you are providing more value to your patients. But, what about the ones who have English as a second language or who are only fluent in Spanish? In 2015, there were an estimated 54 million Hispanic people in the U.S., and this country currently has more Spanish-speakers than Spain! Here are five reasons why your medical office should also use a bilingual answering service.

5 Requirements of the Top Medical Answering Services

Getting help with your practice's phones is an excellent decision, but the truth is that not all medical answering services are the same. Here are several requirements that you should look for as a minimum for any physicians answering service.

How a Doctor's Answering Service Can Boost Your Practice's Reputation

A physician's reputation takes time to build and can be lost quickly with just a few negative reviews. When someone needs medical care, they generally want the best physician available. According to a BrightLocal survey, 47% of consumers believe that a physician's reputation matters and 85% of consumers trust online reviews as much as a personal recommendation. 

Will Automation Replace Medical Answering Services?

When you own or run a medical office, you may be tempted to automate some of your functions to save time and money. Advances in technology certainly make this possible, but it may not be the best idea to have an automated system handle all of your business functions. 

Grow Your Practice This Year by Partnering with a Doctors Answering Service

Another year has come and gone, and many businesses take the opportunity at the start of a new year to set goals and make plans. Most goals involve business growth in some form, and two ways to accomplish this are to cut costs and boost revenue. Here is how your practice can achieve its growth goals in the coming year by partnering with a doctors answering service.

Tips for Boosting Morale in Your Medical Office

Medical offices can be high-stress environments with many demands. Not only are happy employees more productive, but they are also more engaged with their environment which is critical in a healthcare setting. 

How a Call Overflow Answering Service Can Help Your Medical Practice

You may adore your medical practice's front office staff or receptionist, but they may not always be able to handle heavy call volume along with the demands of a busy office. When patients call your office number, they are generally looking for help with their issues sooner rather than later. One patient satisfaction survey found that the primary area medical offices struggle with is delivering timely information and appointments to their patients. Here are the ways that a call overflow answering service can help your medical practice better communicate with patients and deliver a higher standard of care.