Many healthcare providers are now choosing to get real-time messages from their answering service partner via text or email. If those messages aren't sent using a secure transmission method, they could jeopardize patient privacy and even violate HIPAA laws. Here is information about those laws and the importance of using a medical answering service that protects your patient's information.
As if practicing medicine wasn't a big enough challenge, you're also faced with running a business if you own or manage a medical practice. Since most physicians and nurses didn't go to school to become telecommunications experts, there's a good argument for partnering with medical answering services. Here are six ways that a doctors answering service can help your medical practice.
Medical malpractice can be a costly burden on your practice, particularly when it could have been avoided. One study revealed that the cost of medical malpractice in the U.S. was around $55.6 billion per year. There are many examples of patients not getting the timely care they need from providers, which resulted in both negative health outcomes and some costly malpractice cases. Here is how using a reputable physician's answering service can help prevent these tragedies and disprove frivolous claims.
When you partner with a medical answering service, you are providing more value to your patients. But, what about the ones who have English as a second language or who are only fluent in Spanish? In 2015, there were an estimated 54 million Hispanic people in the U.S., and this country currently has more Spanish-speakers than Spain! Here are five reasons why your medical office should also use a bilingual answering service.
A physician's reputation takes time to build and can be lost quickly with just a few negative reviews. When someone needs medical care, they generally want the best physician available. According to a BrightLocal survey, 47% of consumers believe that a physician's reputation matters and 85% of consumers trust online reviews as much as a personal recommendation.
Another year has come and gone, and many businesses take the opportunity at the start of a new year to set goals and make plans. Most goals involve business growth in some form, and two ways to accomplish this are to cut costs and boost revenue. Here is how your practice can achieve its growth goals in the coming year by partnering with a doctors answering service.
You may adore your medical practice's front office staff or receptionist, but they may not always be able to handle heavy call volume along with the demands of a busy office. When patients call your office number, they are generally looking for help with their issues sooner rather than later. One patient satisfaction survey found that the primary area medical offices struggle with is delivering timely information and appointments to their patients. Here are the ways that a call overflow answering service can help your medical practice better communicate with patients and deliver a higher standard of care.