If your business is in the healthcare industry and you use a call center to answer your phones, you'll need to exercise caution. As you know, all medical businesses in this country have strict requirements under HIPAA that are meant to protect a patient's rights and privacy. These regulations also apply to services that your company uses, such as a medical answering service. Failure to comply could put your business in jeopardy. Here are just five ways that you can tell if your physician's answering service isn't HIPAA compliant.
Owning or managing a physician's office or other healthcare service requires long hours and a strong commitment to patient care. While it's an excellent idea to enlist the services of a medical answering service, it's important to understand that not all services are the same. In fact, choosing the wrong service could get your business in trouble if your patients' privacy and rights aren't protected according to federal law. Here is why a medical answering service must be 100% HIPAA-compliant.