Most people picture the main role of a call answering service as phone-based. This may be a part of the role that your professional answering service plays on your behalf, but their job isn't complete when the call is finished. Here are some of the other things that answering services do and how they work behind the scenes to stay sharp for their clients - you!
It takes patience, practice, and a bit of finesse to routinely handle aggravated callers. A customer may get upset with your business for a variety of reasons, and it's your job to handle those calls professionally whether the reason is justified or not. How you manage a difficult customer could make the difference between losing a client and receiving more business from a satisfied client referral. Here are a few tips for managing those difficult calls as well as the ways that a call answering service can help.
Running a business in any industry is a challenge, and it's difficult to operate your business effectively while still being available for customers when they call. Unfortunately, being accessible to clients is part of the job, and many will head for the door if you're not giving them the attention they deserve.
We all have preconceived notions about businesses and services, and a professional answering service is no exception. When you're dealing with the unknown or considering trusting another company with a part of your business, having doubts is understandable. Here are a few busted myths about call answering services that could make you look at them in an entirely different light.
If there is one thing that clients and customers love, it's great service. Whether you are serving coffee or providing legal services, a top priority should always be to deliver the highest level of customer care possible. Several years ago, American Express conducted a Service Study, finding that 63% of consumers felt their heart rate increase (in a good way) when they received great customer service. Delivering the best service is hard work, and we know that keeping your business running is difficult enough. Fortunately, technology is making this task easier. Here is where we see the future of customer service headed and how tech is pushing us to new levels of customer care.