7 Great Gift Ideas for a Medical Call Center Team

The holidays are here, and medical call center employees remain hard at work serving some of the nation's largest and most profitable hospitals and providers. Call center employees are highly-trained operators who provide fast, friendly, and efficient service to patients, giving medical offices more time for patient care. Here are just seven holiday gift ideas to help show a talented medical call center team that they're appreciated.

What Do Patients Expect When They Call Their Doctor's Office?

As a medical practice, a primary concern is patient care and satisfaction. If your patients aren't satisfied, the chances of them seeking care somewhere else go up. Most medical offices are finding that earning high satisfaction ratings from patients isn't as easy as it was in the past. Here are some of the top expectations of patients calling into a doctor's office and how a top medical answering service can help.

How to Avoid Overbooking at Your Medical Practice

It's all too common in medical offices. Patients show up for appointments only to wait an hour or more in a waiting room, often becoming more disgruntled by the minute. If you're a medical practice that has this issue, chances are that your patients aren't very happy with their experience regardless of the quality of care they're being provided. Most of the time, these problems are due to medical overbooking.

How the Holidays Can Affect a Medical Call Center

Worried about how the holidays will affect your medical practice? If you own or operate a busy medical practice, patient care is likely a top priority. One way of taking care of patients is being responsive to requests for such things as appointments, medication changes, and various healthcare-related questions.


My son remarked the other day that the holiday season is here. It was the first week of October!

The holiday season use to be resigned to a four day weekend in November and two weeks in December. Note, New Years Eve has always just been an excuse to party. However, today the holiday season starts mid October and stretches to the first full weekend of January. Filled with costumed gatherings, office parties and a buffet of holiday themed events the work place has been beset with absenteeism, tardiness and stack full of vacation requests.

ATSI: Why It Matters and 24 by 7 Call Centers?

I am a baseball fan. A necessary part of America’s pastime is the umpires. As a fan, the umpires are only right when the “call” goes in favor of my team. Whether it’s calling balls and strikes or a close play at the plate every fan looks to the umpire for fairness. In sports and in business, having someone oversee and regulate creates a level playing field for everyone.

Expert Interview Series: Peter Boyd of PaperStreet with Marketing Tips for Attorneys

Peter Boyd is a Florida attorney who practiced in the area of intellectual property law and has worked on over 1,000 website projects since 1996. He founded PaperStreet, a web marketing company, during law school when he realized that many firms did not have a website, or had a poorly designed one.

Your Law Firm Needs a Great Answering Service - Here's Why

When someone calls a law firm on the phone, it's rarely for a casual matter that can wait until a more convenient time. The legal profession is both fast-paced and competitive, so being able to serve clients properly is a must. While some legal offices think that they just need to add more staff, this isn't necessarily the best solution. Here are just seven reasons why your law firm needs a great legal answering service.

7 Ways an Inbound Telemarketing Call Center Can Revitalize Your Business

If you're looking to grow your business, you probably know that scaling up to having your own call center staff can be expensive. Fortunately, one way to economically expand your business and provide a greater level of customer service is by using an inbound telemarketing call center. Here are just seven ways that Answering365's call center services can revitalize your business.

5 Reasons to Choose Answering365's Emergency Dispatch Answering Service

Nearly every type of business today has become both more fast-paced and more competitive. It takes a lot of time and commitment to start and run a company, so if you want your business to succeed you'll need to provide the best services to your clients and keep your costs under control. One of the ways that you can do this, and achieve some other benefits is to use an emergency dispatch answering service. Here are just five reasons why Answering365's Emergency Dispatch Answering Service can help your business.