Tips for Training Medical Staff in Patient Communication

Effective communication is key to providing the most successful healthcare experience. That communication usually begins from the first point of contact with a potential patient who needs an appointment. The reality is that many medical offices are either understaffed or don't have a medical staff professionally trained in patient communication. Here are some tips for training medical staff in patient communication as well as how a physician answering service can help your business.

How a Call Answering Service Can Improve Customer Satisfaction and Your Bottom Line

Is your company searching for ways to improve its customer satisfaction rates? According to a survey by RightNow, 89% of customers have stopped doing business with a company after a bad service experience. If poor service is costing your company that much business, just imagine the effect that it is having on your bottom line. The good news is that there is one simple thing your company can do to improve both its customer satisfaction and bottom line. Here are six ways that a call answering service can help.

An Answering Service is like Attorney Insurance


Insurance and an attorney are two things most people have access to, but hope to never use. An attorney is your insurance for life’s legal problems. An attorney needs insurance just like the rest of us. Simply stated; a professional answering service is an attorney’s insurance policy.

Whether you have an office full of attorney’s, paralegals and secretaries or you are a one attorney law firm, the need for a answering service is essential for three reasons; bilingual lead capture, availability and credibility.

What Does Reputation Management Mean for a Medical Office?

As a medical provider, you think about the reputation of your practice. The important issue is what you are able to do about it.  

Time Management Tips for New and Established Medical Practices

When you work in the healthcare field, time is a precious commodity. Your patient's needs may not conform to normal business hours, and the tasks that have to be completed when your business is open tend to grow. Time is only an asset if you manage it properly and this is never truer than in a medical business. 

How Tone of Voice Can Affect Your Clients and Your Business

Have you ever considered how the tone of voice might impact your bottom line? Owning and operating a business is hard work. You might be faced with a variety of challenges each day and may not be at the top of your game every time you pick up the phone. Here is some background information on why the tone of voice is so important to your business' success and how a professional answering service can help.

How the Internet of Things Could Impact Your Business Answering Service

By now you are probably familiar with the term the "Internet of Things" (IoT), but may not be entirely sure what it means or how it impacts your business. This technology not only has the potential to influence how you work, but it can also make it easier for your company to operate and grow. If you've hired a business answering service, you should be realizing a number of benefits. Here are several ways that the internet of things impacts and improves your company's professional answering service.

How Using a Physicians Answering Service During the Day Can Help Cut Costs

Managing a healthcare practice, whether a clinic or medical office, is challenging. Not only is your office busy with patients waiting to be treated, but you also have a mountain of data and administrative duties to handle. You might think that a physician's answering service is only necessary when your office is closed, but there are many reasons why these services benefit your business when used around the clock. One benefit of using a daytime medical answering service is that it can help you cut costs.

5 Ways That Having a Bilingual Answering Service Sets You Apart From Others

If your medical practice isn't taking steps to serve the rapidly expanding market in your area, there's a good chance that you are missing out on a significant portion of the available business. There are now more than 30 million people living in the United States whose primary language is other than English. The largest group of these speaks Spanish, a growing segment of the population. Here are five ways that having a bilingual answering service can help your business and set you apart from the competition.

5 Home Health Services a Physician's Answering Service Should Provide

When patients need home health care, some may arise outside of normal business hours. Even in the middle of the day, It may not be practical to attend to the needs of one patient and family, only to be interrupted by other clients or health care provider calls.