Answering Phone Calls Professionally: How to Handle Aggravated Callers

It takes patience, practice, and a bit of finesse to routinely handle aggravated callers. A customer may get upset with your business for a variety of reasons, and it's your job to handle those calls professionally whether the reason is justified or not. How you manage a difficult customer could make the difference between losing a client and receiving more business from a satisfied client referral. Here are a few tips for managing those difficult calls as well as the ways that a call answering service can help.

5 Requirements of the Top Medical Answering Services

Getting help with your practice's phones is an excellent decision, but the truth is that not all medical answering services are the same. Here are several requirements that you should look for as a minimum for any physicians answering service.

4 Ways Voicemail Could Be Hurting Your Business

Running a business in any industry is a challenge, and it's difficult to operate your business effectively while still being available for customers when they call. Unfortunately, being accessible to clients is part of the job, and many will head for the door if you're not giving them the attention they deserve. 

How Response Time Can Impact Your Business

Does your company have a reputation for superior response time and client satisfaction? The truth is that this is an area that presents a challenge for many organizations. The Harvard Business Review released a study on the lead response time of over 2,200 U.S. companies. It found that just over half (53%) responded within 24 hours and nearly one-quarter (23%) never responded at all.

How a Doctor's Answering Service Can Boost Your Practice's Reputation

A physician's reputation takes time to build and can be lost quickly with just a few negative reviews. When someone needs medical care, they generally want the best physician available. According to a BrightLocal survey, 47% of consumers believe that a physician's reputation matters and 85% of consumers trust online reviews as much as a personal recommendation. 

Will Automation Replace Medical Answering Services?

When you own or run a medical office, you may be tempted to automate some of your functions to save time and money. Advances in technology certainly make this possible, but it may not be the best idea to have an automated system handle all of your business functions. 

What is a Virtual Receptionist and How Can This Service Help Your Business?

Most companies need someone to answer their telephone. Technology can be essential for some business functions, but there is value in having a live person available to speak with current and potential clients. One way to provide this service is a virtual receptionist.

Grow Your Practice This Year by Partnering with a Doctors Answering Service

Another year has come and gone, and many businesses take the opportunity at the start of a new year to set goals and make plans. Most goals involve business growth in some form, and two ways to accomplish this are to cut costs and boost revenue. Here is how your practice can achieve its growth goals in the coming year by partnering with a doctors answering service.

6 Myths That Businesses Believe About Professional Answering Services

We all have preconceived notions about businesses and services, and a professional answering service is no exception. When you're dealing with the unknown or considering trusting another company with a part of your business, having doubts is understandable. Here are a few busted myths about call answering services that could make you look at them in an entirely different light.

The 5 Benefits of Having a Professional Answering Service Manage Your Appointments

It's difficult to operate and grow a business if you aren't meeting with clients. Unfortunately, managing the phones and your company's calendar can be a full-time job. Yet, it's a necessity for your operations and to keep your customers satisfied.