It costs much more to attract a new customer than to retain the ones you already have. Not only do you want to take measures to ensure customer loyalty, but statistics show that repeat customers are also more likely to spend more and do so more often. According to American Express, consumers are willing to spend up to 17% more with a company that provides the best service. Here is how a call answering service can help you achieve your customer loyalty goals.
Whether you are just starting out as a sole proprietor or have been in business for several years, you probably want to grow and expand your business. The property management industry is competitive in most markets, so this could be a challenge. Here are several ways that a professional answering service could help you realize the goal of growing your company.
When you manage properties, you may receive calls either during or after hours that are urgent. When someone's pipes have burst, or there is another emergency, it's helpful and often cost-effective to have a procedure in place for handling these matters. Here are some of the ways that a professional answering service can help you respond to emergencies and mitigate losses.
When you own or run a business, it can be tempting to want to handle everything yourself. It's also incredibly inefficient. Ideally, you would spend a majority of your workday handling the specialized tasks that make your company great, not the mundane or routine items that someone else could probably do faster and cheaper. Here is why outsourcing some tasks can benefit your business, the first of which should be answering your company's phones.
When you own or manage a property management company, you are likely pulled in several directions at once. It can be tempting to let phones go to voicemail or answer them with half of your attention, but these practices could hurt your business. Here are five phone practices that could have a negative impact on your company's new leads.
Whether you are just starting out as a sole practitioner or have been in business for several years, you probably want to grow and expand your practice. The legal industry is competitive in most markets, so this could be a challenge. Here are several ways that a lawyers answering service could help you realize the goal of growing your law practice.
As if practicing medicine wasn't a big enough challenge, you're also faced with running a business if you own or manage a medical practice. Since most physicians and nurses didn't go to school to become telecommunications experts, there's a good argument for partnering with medical answering services. Here are six ways that a doctors answering service can help your medical practice.
A large part of the administrative work in a property management office is scheduling appointments. When you are trying to handle other tasks, answer the phone, and keep a calendar, there is the potential for costly mistakes. Here is how appointment scheduling services provided by a call answering service can help make your property management company more productive and foster growth.
Profits may be an important element in the success of your medical practice, but that revenue won't materialize if patients aren't receiving the care they need. Here is what it takes to become a more patient-centered provider and the ways that a physician answering service can help.
Medical malpractice can be a costly burden on your practice, particularly when it could have been avoided. One study revealed that the cost of medical malpractice in the U.S. was around $55.6 billion per year. There are many examples of patients not getting the timely care they need from providers, which resulted in both negative health outcomes and some costly malpractice cases. Here is how using a reputable physician's answering service can help prevent these tragedies and disprove frivolous claims.