Sylviane Herzog

Recent Posts

How to Handle Calls from Angry or Dissatisfied Patients

When was the last time you received a phone call from an upset patient? Chances are it wasn't in the too distant past. Even the best medical practice can't please everyone. When patients become angry or dissatisfied with their care, they're probably going to let you know as well as a few other people. According to the Harvard Business Review

48% of customers who have negative experiences will tell ten or more people about it. 

Provided you are one of those ten, here are several ways to diffuse those calls and how the call operators from a doctors answering service can help.

5 Signs It's Time to Hire a Lawyers Answering Service

Whether your law practice is well-established or just getting off the ground, you realize what a challenge it can be to manage daily operations on top of the business of practicing law. Every successful business understands that time is money, but so is client satisfaction. 

Is Your Call Answering Service Prepared for Disaster Recovery?

Mother Nature isn't always nurturing. We have been getting a firsthand taste at some of the effects that major natural disasters can have on our homes, businesses, and daily lives. From fires to earthquakes, to major hurricanes and floods, you need to be able to communicate when disaster strikes. This is particularly the case for your business for the sake of your employees and clients. If you are using a call answering service, here is how you can tell if they are prepared to help you in the event of an emergency.

How Tone of Voice Can Affect Your Clients and Your Business

Have you ever considered how the tone of voice might impact your bottom line? Owning and operating a business is hard work. You might be faced with a variety of challenges each day and may not be at the top of your game every time you pick up the phone. Here is some background information on why the tone of voice is so important to your business' success and how a professional answering service can help.

How the Internet of Things Could Impact Your Business Answering Service

By now you are probably familiar with the term the "Internet of Things" (IoT), but may not be entirely sure what it means or how it impacts your business. This technology not only has the potential to influence how you work, but it can also make it easier for your company to operate and grow. If you've hired a business answering service, you should be realizing a number of benefits. Here are several ways that the internet of things impacts and improves your company's professional answering service.

How Using a Physicians Answering Service During the Day Can Help Cut Costs

Managing a healthcare practice, whether a clinic or medical office, is challenging. Not only is your office busy with patients waiting to be treated, but you also have a mountain of data and administrative duties to handle. You might think that a physician's answering service is only necessary when your office is closed, but there are many reasons why these services benefit your business when used around the clock. One benefit of using a daytime medical answering service is that it can help you cut costs.

5 Home Health Services a Physician's Answering Service Should Provide

When patients need home health care, some may arise outside of normal business hours. Even in the middle of the day, It may not be practical to attend to the needs of one patient and family, only to be interrupted by other clients or health care provider calls. 

5 Ways a Hospital Can Improve Communications with a Call Center

Good medical care requires effective communication between the provider and their patients. When we are talking about communication from a hospital, things become more complex. Patients that receive treatment in hospitals pass through many different departments and may have a variety of medical providers. Not only do patients need information about their care, but they may also need help with administrative matters. This must all take place under the umbrella of regulations that protect a patient's privacy. Here are just five ways that a hospital can improve its communication and how medical answering services can help.

The Difference Between a Call Answering Service and Onsite Employees?

Any company that wants to grow and prosper understands that customer service must come first. Answering and responding to your business' phone calls are a large part of how you connect with clients who might want to hire your company, get an update, or even lodge a complaint. Your organization might have a strong in-house team that is dedicated to serving your clients, but is answering the phone the best use of their time and resources? Here are several differences between using a professional call answering service versus onsite employees to answer your company's phones.

How a Call Answering Service Can Help Your Business Become More Green

Many companies are trying to up their eco-friendly game. Some businesses can be more environmentally-friendly by modifying their products or services. Some can make changes to their internal operations to reduce their carbon footprint to help save the planet. Yet, some may not have thought about the ways that using a call answering service could impact the environment.