Sylviane Herzog

Recent Posts

How the Internet of Things Could Impact Your Business Answering Service

By now you are probably familiar with the term the "Internet of Things" (IoT), but may not be entirely sure what it means or how it impacts your business. This technology not only has the potential to influence how you work, but it can also make it easier for your company to operate and grow. If you've hired a business answering service, you should be realizing a number of benefits. Here are several ways that the internet of things impacts and improves your company's professional answering service.

How Using a Physicians Answering Service During the Day Can Help Cut Costs

Managing a healthcare practice, whether a clinic or medical office, is challenging. Not only is your office busy with patients waiting to be treated, but you also have a mountain of data and administrative duties to handle. You might think that a physician's answering service is only necessary when your office is closed, but there are many reasons why these services benefit your business when used around the clock. One benefit of using a daytime medical answering service is that it can help you cut costs.

5 Home Health Services a Physician's Answering Service Should Provide

When patients need home health care, some may arise outside of normal business hours. Even in the middle of the day, It may not be practical to attend to the needs of one patient and family, only to be interrupted by other clients or health care provider calls. 

5 Ways a Hospital Can Improve Communications with a Call Center

Good medical care requires effective communication between the provider and their patients. When we are talking about communication from a hospital, things become more complex. Patients that receive treatment in hospitals pass through many different departments and may have a variety of medical providers. Not only do patients need information about their care, but they may also need help with administrative matters. This must all take place under the umbrella of regulations that protect a patient's privacy. Here are just five ways that a hospital can improve its communication and how medical answering services can help.

The Difference Between a Call Answering Service and Onsite Employees?

Any company that wants to grow and prosper understands that customer service must come first. Answering and responding to your business' phone calls are a large part of how you connect with clients who might want to hire your company, get an update, or even lodge a complaint. Your organization might have a strong in-house team that is dedicated to serving your clients, but is answering the phone the best use of their time and resources? Here are several differences between using a professional call answering service versus onsite employees to answer your company's phones.

How a Call Answering Service Can Help Your Business Become More Green

Many companies are trying to up their eco-friendly game. Some businesses can be more environmentally-friendly by modifying their products or services. Some can make changes to their internal operations to reduce their carbon footprint to help save the planet. Yet, some may not have thought about the ways that using a call answering service could impact the environment. 

3 Ways to Raise the Standards at Your Law Firm

When a potential client needs legal representation, they generally understand that not all law firms are the same. Some attorneys distinguish themselves based on their track record, but even an exceptional record in the courtroom isn't enough to attract and retain top clients today. If you want your firm to be the best in a crowded field, you need to deliver top-quality service. Here are three ways that you can raise your law firm's standards and improve your bottom line.

Why Medical Answering Services Need to be HIPAA Compliant

Owning or managing a physician's office or other healthcare service requires long hours and a strong commitment to patient care. While it's an excellent idea to enlist the services of a medical answering service, it's important to understand that not all services are the same. In fact, choosing the wrong service could get your business in trouble if your patients' privacy and rights aren't protected according to federal law. Here is why a medical answering service must be 100% HIPAA-compliant.

Answering365 Receives 2017 ATSI Award of Excellence

When you partner with a professional answering service for your business, you want to make sure that you are getting the best. Some companies talk a good game with slick advertising but fail to deliver once you've decided to use their services. One way to make sure that you are choosing the right company is to see if they've won any awards or been recognized for exactly the sort of services that you are asking them to provide. In the teleservices industry, clients can see if the company is both a member of the Association of TeleServices International (ATSI) and has ever been one of their top award winners.

5 Reasons Solo Law Practices Need a Live Answering Service

Attorneys are busier than the average professional. They rely on constant and consistent communication for the success of their cases as well as the growth of their business. When an attorney runs a solo practice, managing time and resources can be a challenge. Here are five reasons why a solo law practice should use a live answering service to manage and grow its business.