Gerardo Espinosa

Recent Posts

How to Set Up An Effective Call Screening System for Your Business

Most companies receive a lot of phone traffic, but not all of those calls are from people that you need or want to speak with about your business. Increasingly, there are scam phone calls and offers of business services that you may not want or need. Here is how you can set up call screening to weed out the junk as well as the ways that a professional answering service can help.

Should You Offer Bilingual Answering Services to Your Property Management Clients?

Hispanics are now the largest minority population in the United States, and this is a segment that continues to grow. If your property management company is ignoring these clients, it could be leaving money on the table or missing some other critical issues. Here are the benefits of offering a bilingual professional answering service to your current and potential clients.

How a Call Answering Service Can Adapt to Allow More Transparency for Your PMC

As a property manager, you may have a specific way of recording calls and particularly taking care of service issues. If your call answering service is of the cookie-cutter variety, you may not feel that you are in control of your business when you hand over your phones. Here are the ways that a reputable property management answering service can customize its services to allow for more transparency.

What it Takes to Become a Client-Centered Property Management Company

Profits may be an essential element in the success of your property management company, but that revenue won't materialize if clients aren't receiving the services they need. Here is what it takes to become a more client-centered provider and the ways that a call answering service can help.

Why Customer Loyalty Matters for Your Business

It costs much more to attract a new customer than to retain the ones you already have. Not only do you want to take measures to ensure customer loyalty, but statistics show that repeat customers are also more likely to spend more and do so more often. According to American Express, consumers are willing to spend up to 17% more with a company that provides the best service. Here is how a call answering service can help you achieve your customer loyalty goals.

5 Terrible Phone Practices That Can Jeopardize Property Management Leads

When you own or manage a property management company, you are likely pulled in several directions at once. It can be tempting to let phones go to voicemail or answer them with half of your attention, but these practices could hurt your business. Here are five phone practices that could have a negative impact on your company's new leads.

How a Lawyers Answering Service Can Help You Grow Your Practice

Whether you are just starting out as a sole practitioner or have been in business for several years, you probably want to grow and expand your practice. The legal industry is competitive in most markets, so this could be a challenge. Here are several ways that a lawyers answering service could help you realize the goal of growing your law practice.

6 Ways an Answering Service Can Help Your Medical Practice

As if practicing medicine wasn't a big enough challenge, you're also faced with running a business if you own or manage a medical practice. Since most physicians and nurses didn't go to school to become telecommunications experts, there's a good argument for partnering with medical answering services. Here are six ways that a doctors answering service can help your medical practice.

Avoid Costly Medical Malpractice Claims by Using a Reputable Physicians Answering Service

Medical malpractice can be a costly burden on your practice, particularly when it could have been avoided. One study revealed that the cost of medical malpractice in the U.S. was around $55.6 billion per year. There are many examples of patients not getting the timely care they need from providers, which resulted in both negative health outcomes and some costly malpractice cases. Here is how using a reputable physician's answering service can help prevent these tragedies and disprove frivolous claims. 

5 Reasons PMC Start-ups and Entrepreneurs Should Use a Professional Answering Service

When your property management company is on a shoestring budget, or you're trying to get your enterprise off the ground, you may be trying to do everything yourself. This could be a mistake. Not only is it inefficient, but it is a sure pathway to burnout. Here are five excellent reasons why your startup should consider partnering with a professional answering service.