The holiday season can be such a challenge for medical providers. As a physician or practice owner, your goal is to provide the highest level of patient care possible, but you also have to balance that with serving the needs of your staff. Your employees work hard year-round and look forward to some time off with their loved ones at the end of the year, yet your patients may need more help than ever during this time. One of the best ways to strike this balance is to partner with a physicians answering service.
If your business is in the healthcare industry and you use a call center to answer your phones, you'll need to exercise caution. As you know, all medical businesses in this country have strict requirements under HIPAA that are meant to protect a patient's rights and privacy. These regulations also apply to services that your company uses, such as a medical answering service. Failure to comply could put your business in jeopardy. Here are just five ways that you can tell if your physician's answering service isn't HIPAA compliant.
Each member of your legal staff is valuable and plays an important role in serving clients. It can be a challenge for any size legal firm to perform the many duties necessary in this busy and dynamic business. You may have someone at the front of your office to greet clients, but their job is interrupted by ringing telephones or other pressing tasks. A virtual receptionist can relieve some of that burden and provide your firm with some valuable services. Here are five of those services that can help you better serve clients while also streamlining your business.
Effective communication is key to providing the most successful healthcare experience. That communication usually begins from the first point of contact with a potential patient who needs an appointment. The reality is that many medical offices are either understaffed or don't have a medical staff professionally trained in patient communication. Here are some tips for training medical staff in patient communication as well as how a physician answering service can help your business.
Is your company searching for ways to improve its customer satisfaction rates? According to a survey by RightNow, 89% of customers have stopped doing business with a company after a bad service experience. If poor service is costing your company that much business, just imagine the effect that it is having on your bottom line. The good news is that there is one simple thing your company can do to improve both its customer satisfaction and bottom line. Here are six ways that a call answering service can help.
When you work in the healthcare field, time is a precious commodity. Your patient's needs may not conform to normal business hours, and the tasks that have to be completed when your business is open tend to grow. Time is only an asset if you manage it properly and this is never truer than in a medical business.
If your medical practice isn't taking steps to serve the rapidly expanding market in your area, there's a good chance that you are missing out on a significant portion of the available business. There are now more than 30 million people living in the United States whose primary language is other than English. The largest group of these speaks Spanish, a growing segment of the population. Here are five ways that having a bilingual answering service can help your business and set you apart from the competition.
Owning and running a business is difficult on the best of days. Too many business owners believe that they have to do everything themselves, which can be expensive and can stifle growth. In truth, there's only so much that you can do single-handedly and still take care of your customers. Getting help in some key areas is one of the best ways to up your game and grow your business long-term. Here are five ways that a call answering service can help you achieve these goals, even when your company's managers are asleep.