Have you considered how the happiness of your employees affects your company's success? If not, it might be time to start. According to the 2017 Employee Job Satisfaction and Engagement Survey by the Society of Human Resource Management (SHRM), respectful treatment of employees was the number one job satisfaction contributor, where 65% found this aspect very important, yet just 38% were satisfied.
Generally speaking, happy employees are more productive, more engaged, and produce higher quality work. Here are just five ways that you can focus on employee satisfaction and how a professional answering service can help.
1. Provide a Comfortable Work Environment
Workplaces should always be professional, but they don't need to be cold and uncomfortable. When employees are uncomfortable, they aren't going to be happy and may even develop health issues. Take some time to evaluate your workspace for ergonomics and aesthetics.
2. Get Them Help
Just because your office staff can do some tasks, that doesn't necessarily mean that they should do them. In some cases, outsourcing key business tasks is in the best interests of both your customers and your employees. For example, if you operate a busy medical center or law office, ringing phones are both a blessing and a curse. By using a professional answering service, your office staff becomes free to take care of clients in the office and handle other essential business tasks.
3. Have Consistent Values
Does your organization have a set of values that it applies to its entire business? Values such as treating people fairly, being socially responsible, and putting customers first are good examples. If your company is committed to sticking to those core values in good times and bad, this is one way that you can improve employee satisfaction. Remember that any business partners, such as a professional answering service, can help your business work to remain consistent with those values.
4. Continuous Communication
Employees don't like to be in the dark about what is going on with their organization. Keeping the lines of communication open to share both good and bad news is another way to stay connected with your staff. A professional answering service not only frees up time to allow this communication, but you also have a call center available for any after-hours messages or even disaster recovery operations.
5. Take Time for Fun
A business has the greatest chance for success when employees work together as a team. To accomplish this, your employees must have a bond. Building a company culture doesn't happen overnight, but you can help employees get to know each other by taking time for fun. Allow your professional answering service to handle your phones and plan an extended lunch or another event once a month.
Employee satisfaction also impacts your company's culture, which is something that customers often touch in the areas of sales and customer service. Having happy people represent your business is not only better for your bottom line, but it's also the right thing to do for your employees and customers. Contact Answering365 to find out how our professional answering service can help your company and be sure to ask about our free trial.