When you hire a lawyers answering service, you want one that understands your industry and the unique needs of your business and its clients. According to the ABA Journal, more than $1 billion is now invested in legal advertising. If someone finds out about your firm and decides to call, you want to make sure that you do everything possible to capture their business. Here are several things that a quality legal answering service will consider when they answer the phone on your behalf.
Most people picture the main role of a call answering service as phone-based. This may be a part of the role that your professional answering service plays on your behalf, but their job isn't complete when the call is finished. Here are some of the other things that answering services do and how they work behind the scenes to stay sharp for their clients - you!
Answering your business' phones is an essential task, but it's also time-consuming. Once you make the wise choice to partner with a professional answering service, you'll be amazed at how much more time you and your staff will have to dedicate to your business. Here are eight valuable things you can do with that newfound time.
When you partner with a medical answering service, you are providing more value to your patients. But, what about the ones who have English as a second language or who are only fluent in Spanish? In 2015, there were an estimated 54 million Hispanic people in the U.S., and this country currently has more Spanish-speakers than Spain! Here are five reasons why your medical office should also use a bilingual answering service.
Businesses tend to change and evolve as a matter of course. One of the things that you want from your call answering service is accurate and up-to-date information provided to your callers. Here is why that accurate data is so important, why it's vital that you keep your professional answering service updated on any business changes, and important information that you want to share.
Your medical office's phones are one of your business' major operational issues. A common solution for some offices is to simply add more staff and technology to handle calls, but this brings additional challenges. Ringing phones are not only a distraction to office staff, but you also need to deal with emergency calls around the clock, which can't be handled in-house. Here is how a physician's answering service can help with those urgent calls.
One goal of any law firm is to grow its client base. Your law office might have the best social media campaigns and most persuasive website copy, but accessibility matters. Most clients who need legal services have a sense of urgency about those needs. If someone isn't available to speak to potential clients immediately, you could lose valuable business. Here is how a lawyers answering service can help you capture new business with its client intake services.
It takes patience, practice, and a bit of finesse to routinely handle aggravated callers. A customer may get upset with your business for a variety of reasons, and it's your job to handle those calls professionally whether the reason is justified or not. How you manage a difficult customer could make the difference between losing a client and receiving more business from a satisfied client referral. Here are a few tips for managing those difficult calls as well as the ways that a call answering service can help.